Refund & Cancellation Policy

• You can cancel your monthly subscription at any time. There is no lock-in and no cancellation penalty.
• The one-time Setup Fee is fully refundable before onboarding work begins, and not refundable once it has started.
• If the Service is not delivered as described, you can claim a full refund of your first monthly charge within 7 days of it being taken.
• Monthly fees for a cycle already under way are not refunded pro-rata, but you keep the Service until that cycle ends.
• Approved refunds reach your original payment method within 7 to 10 business days.

The sections below give the detail.

The Setup Fee covers work we do once and cannot recover: designing and building your site, configuring your brand, migrating your content, setting up your domain and SSL, and taking you live.

"Onboarding work" begins when we start building or configuring your site, or when we begin migrating your content — whichever comes first. We will tell you when that happens, so the point is never ambiguous.

Subscription Fees are billed in advance for each monthly cycle and cover hosting, maintenance, CMS access, and support for that month.

• You may cancel at any time. Cancellation takes effect at the end of the cycle you have already paid for.
• Your website stays live and your CMS stays accessible until the end of that cycle. You do not lose service the moment you cancel.
• We do not refund part of a cycle already in progress, because you continue to receive the Service for its full duration.
• You will not be billed for any cycle after the one in which you cancel.

If your site goes live and the Service does not do what we said it would, you should not pay for it. Within 7 days of your first Subscription Fee being charged, you may request a full refund of that charge.

To make this fair to both sides, we ask only that you tell us what is wrong first and give us a genuine chance to fix it. Most problems are configuration issues we can resolve the same day. If we cannot put it right, we refund the charge — we will not argue the point.

This assurance covers the Subscription Fee. It does not extend to the Setup Fee where onboarding has been completed and your site has gone live, since that work has been delivered.

1. 1Email contact@moven.in from the address on your account, with "Cancellation request" in the subject line.
2. 2Tell us your business name and the date you would like the cancellation to take effect.
3. 3We will acknowledge your request within 3 business days and confirm your final billing date in writing.
4. 4Request an export of your content before your access ends. We provide it free of charge for 30 days after termination.

If email is inconvenient, you can start the process on WhatsApp or by phone on +91 90286 03703. We will still confirm it in writing by email, so that you and we have a record of the effective date.

We will not make you sit through a retention call, and we do not require you to give a reason. If you would like to tell us why you are leaving we would be grateful, but it is not a condition of cancelling.

1. 1Email contact@moven.in with "Refund request" in the subject line.
2. 2Include your business name, the invoice number or transaction reference, the amount, and why you are requesting the refund.
3. 3We will acknowledge within 3 business days and give you a decision within 7 business days.
4. 4If we approve it, we initiate the refund immediately and send you the reference number.
5. 5If we decline it, we explain which part of this policy applies and why, in writing. You can ask us to reconsider, and a human will look at it again.

• Refunds go back to the original payment method used for the charge. We cannot redirect a refund to a different card, account, or person — this is a payment-network rule, not our preference.
• Once initiated, an approved refund ordinarily reaches you within 7 to 10 business days. The exact timing depends on your bank or card issuer and is outside our control.
• Refunds are issued in Indian Rupees for the amount originally charged. Where GST was collected, it is refunded proportionately.
• We do not charge a processing fee to issue a refund.
• If your currency conversion or bank charges caused you to pay more than the invoiced amount, we can only refund the amount we received.
• We will always send you a written confirmation with the refund reference so you can trace it with your bank.

If more than 10 business days have passed and you still cannot see the refund, contact us with the reference number and we will chase it with the payment gateway on your behalf.

• Duplicate payments — if you are charged twice for the same invoice, tell us and we will refund the duplicate in full. No conditions attach to this, and the first-cycle window does not apply.
• Failed payments — if a payment fails but your bank shows the amount debited, it is ordinarily an authorisation hold that your bank releases within 5 to 7 business days. If it has not been released after that, contact us and we will help you resolve it with the gateway.
• Incorrect amount — if we invoice or charge you the wrong amount, we correct it and refund the difference in full.
• Charges after cancellation — if we bill you for a cycle after your cancellation took effect, that is our error. We refund it in full.

If we decide to stop providing the Service to you, or to shut it down altogether, we will give you at least 30 days' written notice and refund any Subscription Fee covering a period you have paid for but will not receive, calculated pro-rata.

We will also give you a full export of your content and help you repoint your domain, so you are not stranded. Your domain name is yours throughout.

So that there are no surprises, these are the situations in which we will not issue a refund:

• A Setup Fee where onboarding has been completed and your site has gone live
• A monthly cycle already in progress, where the Service has been available to you throughout it
• Custom development, bespoke design, or integration work that has been delivered and accepted
• Third-party costs we passed through at your request and cannot recover — for example a domain registration or a paid third-party licence
• A subscription we terminated for a serious breach of the Acceptable Use section of our Terms, or for unlawful activity
• Downtime caused by a domain you allowed to lapse, DNS changes made outside our control, or a third-party service you connected
• Dissatisfaction with results that we never promised — such as a particular volume of bookings, revenue, or search ranking

This list is not a way of avoiding genuine claims. If you think your situation is unfair, tell us and we will look at it on its facts. We would rather resolve something reasonably than win an argument.

Please contact us before raising a chargeback with your bank or card issuer. Chargebacks take weeks to resolve, involve fees, and freeze the account while they run — writing to contact@moven.in is almost always faster, and we settle legitimate claims without a fight.

Where a chargeback is raised for an amount we have already refunded, or for service that was delivered in accordance with these terms, we will respond to the issuer with our records. We may suspend the account until the matter is resolved.

Cancellations, refunds, and billing questions all go to the same place, and a person reads them.

• Entity — Krishna Jitendra Jha, Sole Proprietorship, trading as Codemyx
• Email — contact@moven.in
• Phone / WhatsApp — +91 90286 03703
• Address — A/402, Rashmi Heights, Thane, Maharashtra 401209, India
• Hours — Monday to Saturday, 10:00 to 19:00 IST
• Acknowledgement — within 3 business days