Terms & Conditions

Moven is a service operated by Krishna Jitendra Jha, a sole proprietor trading as Codemyx. References to "we", "us", "our" or "Moven" in these Terms mean that entity. References to "you", "your" or "Client" mean the individual or business that subscribes to the service.

Our principal place of business is A/402, Rashmi Heights, Thane, Maharashtra 401209, India. You can reach us at contact@moven.in or +91 90286 03703.

• Service — the Moven platform, comprising the hosted website we build and operate for you, the content management system ("CMS") used to administer it, and any related onboarding, support, or hosting we provide.
• Client Content — all text, images, property listings, pricing, brand assets, and other material you or your authorised users upload to or publish through the Service.
• End Guest — a visitor to a website we host on your behalf, including a prospective guest who submits an enquiry through it.
• Order Form — the quotation, proposal, invoice, or written confirmation setting out the fees, plan, and scope agreed between us.
• Setup Fee — the one-time onboarding charge covering initial build, configuration, content migration, and go-live.
• Subscription Fee — the recurring monthly charge for continued hosting, maintenance, CMS access, and support.

You accept these Terms when you do any of the following: sign an Order Form, pay a Setup Fee or Subscription Fee, log in to the CMS, or otherwise use the Service. If you are accepting on behalf of a business, you confirm you have authority to bind that business.

Where an Order Form signed by both parties conflicts with these Terms, the Order Form prevails for the specific matter addressed in it. These Terms govern everything else.

You must be at least 18 years old and legally capable of entering a contract to use the Service. The Service is offered to businesses and is not intended for personal or household use.

You are responsible for keeping your CMS credentials confidential and for all activity carried out under your account. Tell us promptly at contact@moven.in if you believe your credentials have been compromised. Where the CMS supports role-based access, you are responsible for deciding which of your team members receive which permissions.

You agree that the information you give us — including your business name, contact details, and billing information — is accurate and kept up to date.

Subject to these Terms and payment of the applicable fees, we will provide you with a hosted website and CMS as described in your Order Form. Depending on the plan you select, this ordinarily includes:

• Design, build, and configuration of your website
• A CMS for managing property listings, media, pricing, and site content
• Hosting, content delivery, and SSL certificate provisioning
• Connection of a custom domain you own and control
• Automatic image optimisation and format conversion
• Onboarding assistance and ongoing support during business hours

We may improve, modify, or replace components of the Service — including its underlying technology, hosting providers, and design system — provided we do not materially reduce the core functionality you are paying for. Work outside the scope of your Order Form, such as bespoke design work or custom integrations, is quoted and agreed separately.

Structure

Our pricing has two components: a one-time Setup Fee covering onboarding and initial build, and a recurring Subscription Fee billed monthly for hosting, maintenance, and support. The amounts applicable to you are set out in your Order Form.

Payment

• The Setup Fee is payable before onboarding work begins, unless your Order Form states otherwise.
• Subscription Fees are billed in advance for each monthly billing cycle, beginning on your go-live date.
• All fees are quoted in Indian Rupees (INR) and are exclusive of Goods and Services Tax, which is charged additionally at the prevailing rate (currently 18%).
• Payments are collected through a third-party payment gateway. Payment is due on the invoice date unless a different due date is agreed in writing.

Late payment and suspension

If a Subscription Fee remains unpaid, we will contact you and allow a reasonable period to settle it. If payment is still outstanding after that period, we may suspend your access to the CMS and, subsequently, take your website offline. We will always attempt to reach you before any suspension. Suspension does not extinguish fees already accrued.

Price changes

We may revise Subscription Fees by giving you at least 30 days' written notice. The new rate applies from your next billing cycle after the notice period ends. If you do not accept a price change, you may cancel under the Refund & Cancellation Policy before it takes effect.

You retain all ownership of your Client Content. We claim no rights in it beyond what we need to run the Service.

You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, resize, reformat, cache, and display your Client Content for the sole purpose of operating, maintaining, securing, and supporting your website. This licence ends when your Client Content is deleted from our systems, except for copies retained in routine backups until those backups expire.

You represent and warrant that you own or are licensed to use all Client Content you upload, that it does not infringe anyone else's intellectual property or privacy rights, and that property descriptions, photographs, availability, and pricing you publish are accurate and not misleading.

We may, with your permission, reference your business name and logo and link to your website as an example of our work. You can withdraw that permission at any time by writing to contact@moven.in.

You agree not to use the Service, and not to permit anyone using your account to:

• Break any applicable law, or publish content that is unlawful, defamatory, obscene, or infringes third-party rights
• List properties you have no legal right to advertise, or misrepresent a property, its amenities, its availability, or its price
• Upload malware, or attempt to gain unauthorised access to our systems, other clients' data, or the accounts of your own users beyond your permissions
• Probe, scan, or load-test our infrastructure without our written consent
• Scrape, resell, sublicense, or white-label the Service to third parties without our written consent
• Reverse-engineer, decompile, or attempt to derive the source code of the platform, except to the extent that restriction is prohibited by law
• Send unsolicited bulk communications through the Service, or use it to collect personal data deceptively
• Consume resources in a way that materially degrades the Service for other clients

If we become aware of a breach, we will normally notify you and give you an opportunity to correct it. Where a breach is serious, unlawful, or poses an immediate risk to our systems or other clients, we may suspend access immediately and notify you afterwards.

The Service depends on third-party providers for hosting, content delivery, databases, file storage, analytics, appointment scheduling, and payment processing. We choose these providers carefully, but we do not control them and are not responsible for their acts or omissions. Our Privacy Policy identifies each provider and what it processes.

If you connect a third-party tool to your website — a channel manager, booking engine, analytics product, or similar — that connection is your responsibility, and its provider's terms govern it.

We work hard to keep your website fast and available, and we build on infrastructure designed for high availability. We do not, however, warrant uninterrupted or error-free operation unless a specific uptime commitment is recorded in your Order Form.

Support is available by email at contact@moven.in and by phone or WhatsApp on +91 90286 03703 during Monday to Saturday, 10:00 to 19:00 IST. We aim to acknowledge written requests within one business day.

We may carry out maintenance that briefly interrupts the Service. Where an interruption is planned and likely to be noticeable, we will give you advance notice. Emergency maintenance to address a security or stability risk may be performed without notice.

Your website depends on your domain name and DNS configuration remaining valid. We are not responsible for downtime caused by a domain you allowed to lapse, DNS records changed outside our control, or a third-party service you connected.

All intellectual property in the Moven platform — its source code, architecture, CMS, design system, templates, documentation, name, and logo — belongs to us or our licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service for your own business during your subscription term. It does not transfer ownership of anything.

Nothing in these Terms transfers ownership of your Client Content, your brand assets, or your domain name to us.

If you send us feedback or suggestions, you grant us the right to use them to improve the Service without obligation or compensation to you.

Your subscription begins on your go-live date and continues month to month until cancelled by either party.

• You may cancel at any time by giving us at least 7 days' written notice at contact@moven.in. Cancellation takes effect at the end of your current billing cycle. Refund entitlements are governed by our Refund & Cancellation Policy.
• We may cancel by giving you at least 30 days' written notice, in which case we will refund any Subscription Fee covering service you have paid for but will not receive.
• Either party may terminate immediately if the other commits a material breach and fails to remedy it within 15 days of written notice, or becomes insolvent.
• We may terminate immediately for a serious breach of the Acceptable Use section, unlawful activity, or non-payment persisting after our notice period.

What happens to your data

On termination, your access to the CMS ends and we take your website offline. For 30 days after termination we will, on written request, provide you with an export of your Client Content in a commonly readable format at no charge. After that window we may permanently delete it. Please request your export before the window closes.

Your domain name remains yours throughout and after termination. We will cooperate reasonably to help you transfer or repoint it.

Sections covering fees already accrued, content licences needed for backups, intellectual property, disclaimers, liability, indemnity, confidentiality, and governing law survive termination.

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Performance figures, load-time benchmarks, and audit scores we publish are measured under our own test conditions and describe results we have achieved. They are illustrative and not a guarantee of the results your site will record, which depend on your content, your media, your traffic, the third-party scripts you add, and your visitors' devices and networks.

We do not warrant that the Service will increase your bookings, revenue, search rankings, or traffic. We give no business, legal, tax, or regulatory advice, and you remain responsible for your own compliance — including any licence, registration, or tax obligation attaching to the properties you advertise.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence.

Subject to that, and to the fullest extent permitted by law:

1. 1Neither party is liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, goodwill, anticipated savings, business opportunity, or data, however caused.
2. 2Our total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim.
3. 3We are not liable for loss arising from Client Content, from your breach of these Terms, from a third-party service you connected, or from your failure to maintain your domain name.

You acknowledge that these limits are a reasonable allocation of risk given the fees charged, and that our pricing reflects them.

You agree to indemnify us against third-party claims, and reasonable legal costs we incur defending them, to the extent they arise from your Client Content, your use of the Service in breach of these Terms, your infringement of a third party's rights, or your breach of applicable law.

We will notify you promptly of any such claim, will not settle it without your consent, and will let you control the defence provided you conduct it diligently and at your own cost.

Each party may receive information the other treats as confidential — commercial terms, business plans, unpublished pricing, technical details, and guest data. Each party agrees to use the other's confidential information only to perform these Terms, to protect it with reasonable care, and not to disclose it except to personnel and contractors who need it and are bound by equivalent obligations.

These obligations do not apply to information that is public through no fault of the receiving party, was already lawfully known to it, or must be disclosed by law or a competent authority — in which case the disclosing party will be notified where lawfully possible.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

Where we process personal data on your behalf — for example enquiry details submitted by an End Guest through a website we host for you — you are the Data Fiduciary and we act as a Data Processor on your instructions. In that capacity we will process such data only to provide the Service, apply reasonable security safeguards, and assist you in responding to requests from Data Principals. You are responsible for having a lawful basis to collect that data and for giving End Guests the notice the law requires.

Neither party is liable for a failure or delay in performing its obligations caused by an event beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, sustained failure of national internet infrastructure, or the prolonged failure of a major hosting or utility provider. The affected party will notify the other and resume performance as soon as reasonably possible. If such an event continues for more than 30 days, either party may terminate on written notice.

• Assignment — you may not assign these Terms without our written consent. We may assign them to a successor entity, including on incorporation or a transfer of the business, on notice to you.
• Independent parties — nothing here creates a partnership, joint venture, employment, or agency relationship.
• Severability — if a provision is held unenforceable, the rest remains in force and the provision is read down to the minimum extent necessary.
• No waiver — a failure to enforce a right is not a waiver of it.
• Entire agreement — these Terms, the Privacy Policy, the Refund & Cancellation Policy, and your Order Form form the whole agreement between us on their subject matter.
• Notices — written notice to us should go to contact@moven.in. Notice to you goes to the email address on your account.

These Terms are governed by the laws of India.

If a dispute arises, we ask that you first contact us at contact@moven.in so we can try to resolve it directly — most issues are settled this way. If we cannot resolve it within 30 days, the courts at Mumbai, Maharashtra have exclusive jurisdiction, and both parties submit to it.

We may update these Terms to reflect changes in the Service, our providers, or the law. When we make a material change, we will update the date at the top of this page and notify active clients by email at least 15 days before it takes effect.

Continuing to use the Service after a change takes effect means you accept the revised Terms. If you do not accept them, you may cancel under the Refund & Cancellation Policy.

Questions about these Terms are welcome. Write to us and a person will reply.

• Entity — Krishna Jitendra Jha, Sole Proprietorship, trading as Codemyx
• Email — contact@moven.in
• Phone / WhatsApp — +91 90286 03703
• Address — A/402, Rashmi Heights, Thane, Maharashtra 401209, India
• Hours — Monday to Saturday, 10:00 to 19:00 IST